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With Nintendo Switch sales still hitting insane numbers and the console being a worldwide phenomenon, the system has no doubt brought in many newcomers to the world of video games. With many people getting to grips with setting up a games console for the first time, Nintendo has set up a helpful new service to assist those who require assistance with their new Switch system.

The Nintendo Switch Concierge program allows customers to book a free, “virtual one-on-one meeting with a Nintendo representative to ask questions, get answers, and learn more about everything your Nintendo Switch system has to offer.” Sessions are 30 minutes long and distributed on a “first come, first served” basis and performed via the Microsoft Teams app.

When booking a session, you can choose between six topics:

  • Nintendo Switch 101: “Overview of the Nintendo Switch system, including play modes, setup process, purchasing and playing games, including any general questions you may have.”
  • Games (Getting Started): “Overview of Nintendo Switch games, including: purchase options, Game Card vs. digital downloads, game genres and Wish List functionality.”
  • Games (What to Play Next): “Share and discuss recommendations on games to play next based on who is playing, play styles, favorite games, system and accessories owned.”
  • Security and Privacy: “Learn how to set gaming restrictions for the family, review security options and set restrictions on purchases.”
  • Nintendo Account: “Overview of Nintendo Account, My Nintendo rewards program and Nintendo Switch Online, including interaction between multiple systems (if applicable).”
  • Customization: “Learn all the ways you can customize your Nintendo experience, including customizing your system interface, adding accessories and getting inspired from @NintendoInspired Instagram.”

Participation is limited to one session per person, and participants must be at least 18 years old. You can book an appointment by answering a few questions at the bottom of this page.

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Written by Reece Heather

A lifelong Nintendo fan and a longtime editor at Zelda Universe, Reece will forever be grateful that he somehow dodged the Naughty List of Christmas 1998, when Santa delivered the life-changing gift of a Nintendo 64 with Super Mario 64, Banjo-Kazooie, and Mario Kart 64. When he's not playing games, Reece is usually reading Punisher comics, delving helplessly into the weirdest depths of anime and manga, or spending time with his cocker spaniel Gracie -- the goodest girl ever!