Earlier today we learned via CNET that Nintendo is fixing Joy-Con connectivity issues with a small piece of conductive foam. Now the company has confirmed this fix and has divulged more information regarding the problem.
Nintendo told Kotaku that the issues stem from a “manufacturing variation”, saying that it only effects a “small number of the left Joy-Con”. This has since been addressed and corrected at a factory level, meaning most all new units will be unaffected.
While a widespread repair scheme won’t go into effect, those in North America who experience the issue are still advised to contact Nintendo’s customer support team, where it will be determined if a repair is needed. If it is, Nintendo will fix the Joy-Con free of charge and aim to return them within a week.
You can read Nintendo’s full response below:
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There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.