Some of the biggest concerns ahead of the Nintendo Switch launch were the reports of Joy-Con connectivity issues, with many members of the press reporting that the connection got patchy in certain circumstances. Now the systems are out in the wild, Nintendo has finally made official comment on the problem via its official support site.

If you are experiencing the problems, you can check out the full “what to do” steps below:

1. Ensure your console has the latest system update.

2. Ensure the Joy-Con controllers are charged.

3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.

4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
– Behind a TV
– Near an aquarium
– Placed in or under a metal object
– Pressed against a large amount of wires and cords
– Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.

5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
– Laptops, tablets, etc.
– Wireless headsets
– Wireless printers
– Microwaves
– Wireless speakers
– Cordless phones
– USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.

So there you have it, don’t play your Switch near an aquarium, no matter how much your pet goldfish is into the Legend of Zelda.

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Written by Tom Brown

Whether it’s an exciting new entry in a series long established or a weird experiment meant only for the dedicated, Tom is eager to report on it. Rest assured, if Nintendo ever announces Elite Beat Agents 2, he’ll be there.

Tom Brown